Find answers to common questions about your account, our platform, tests, billing, and more.
The AI Test Prep Co. is an AI-powered test preparation platform. We use advanced AI models to deliver personalized learning experiences, including adaptive practice questions, AI-generated explanations, voice lectures, custom diagrams, and 1-on-1 AI tutor sessions. Our goal is to make high-quality test prep accessible, personalized, and effective.
We currently support preparation for a wide range of standardized tests, including:
We are continuously adding support for additional tests. If you don't see your test listed, join the waitlist and let us know which test you're preparing for.
Getting started is simple:
We offer a free diagnostic assessment so you can experience the platform before committing. Full access to adaptive practice, AI tutoring, voice lectures, and study plans requires a paid subscription. Pricing details will be available when your account is activated. We're committed to keeping our pricing fair and significantly lower than traditional tutoring.
If you're having trouble signing in, try the following:
If the issue persists, contact us with the exact time you attempted to sign in and the error message you received so we can trace the issue.
On the sign-in page, click "Forgot Password" and enter the email address associated with your account. You'll receive a password reset email within a few minutes. Check your spam/junk folder if you don't see it. The reset link expires after 1 hour.
Email changes are not currently available through the dashboard. If you need to update your email address, please contact our support team and we'll assist you with the change. For security purposes, we may ask you to verify your identity.
To delete your account and all associated data, please contact us through the contact form below. We will process your request within 30 days in accordance with our Privacy Policy. Please note that account deletion is permanent and cannot be undone. Any active subscription will be canceled and no refunds will be issued for the remaining period.
After signing in, you'll land on the dashboard. Select your target test (e.g., SAT, GRE, MCAT), then click Start Diagnostic. The diagnostic adapts to your skill level in real-time, so the difficulty of questions will change based on your responses. You can navigate between questions before submitting.
Diagnostic length varies by test type, but most take between 20 and 45 minutes. There is no strict time limit -- take as long as you need. However, for the most accurate assessment of your current level, we recommend completing the diagnostic in one sitting without external resources.
After submission, our AI analyzes your responses and generates:
You'll be redirected to the dashboard where you can view your results and begin your study plan.
Yes. You can retake the diagnostic at any time to measure your progress. Each diagnostic generates fresh questions, so you won't see the same test twice. We recommend retaking it every 2-4 weeks to track improvement and let the AI update your study plan accordingly.
Our questions are AI-generated and designed to match the format, difficulty, and content areas of real exams. They are not sourced from actual past tests. This allows us to create an unlimited supply of unique practice questions tailored to your specific weak areas while avoiding copyright issues with official test materials.
Our AI tutor provides 1-on-1 personalized tutoring sessions powered by large language models. You can ask questions about any topic, request step-by-step explanations, work through practice problems together, or get help understanding concepts you find challenging. The tutor adapts its teaching style based on your performance history and learning patterns.
Voice lectures are AI-generated audio lessons created using advanced text-to-speech technology (powered by ElevenLabs). They cover key concepts for your target test and are designed for on-the-go studying -- listen during commutes, workouts, or breaks. The content is tailored to your study plan and focuses on areas where you need the most improvement.
We use state-of-the-art AI models and have implemented quality checks to ensure high accuracy. However, AI-generated content may occasionally contain errors or imprecisions. Our platform is designed as a supplemental study tool and should be used alongside official test prep materials and guidance from qualified educators. If you spot an error, please report it to us so we can improve.
AI avatar lectures are video lessons featuring a realistic AI-generated presenter who walks you through concepts visually and verbally. These combine our AI-generated explanations with video synthesis technology to create an engaging, classroom-like learning experience. Avatar lectures are available for select topics and are being expanded continuously.
After you complete a diagnostic, our AI analyzes your strengths and weaknesses across all tested subject areas. It then creates a personalized study plan that prioritizes the topics where you have the most room for improvement, while also reinforcing your existing strengths. The plan adjusts dynamically as you complete practice sets and retake diagnostics.
Yes. While the AI provides a recommended study plan, you can focus on specific topics, skip areas you feel confident in, or adjust the intensity. You can also set a target test date, and the AI will pace your study plan accordingly to ensure you cover all necessary material before your exam.
Your dashboard displays your progress including:
Visit our waitlist page and enter a valid email address. If that email has already been submitted, we'll let you know instantly. You'll receive a confirmation email once you've been added.
Approvals are processed on a rolling basis. Wait times depend on current onboarding capacity and demand. We prioritize based on signup order and fit. You'll receive an email notification as soon as your access is approved with instructions to create your account.
We don't currently display waitlist positions. We send approval emails as spots become available. If you've been waiting for an extended period and haven't heard from us, feel free to reach out to support to check on your status.
We process payments through Stripe, which supports all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, and Google Pay. We do not store your full card details on our servers -- all payment information is handled securely by Stripe.
You can cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period -- you'll retain full access until then. No partial refunds are issued for unused time within a billing cycle. If you're having trouble canceling, contact us and we'll help.
Fees are generally non-refundable. However, if you believe you were charged in error or experienced a significant service issue, contact us within 14 days of the charge. We review refund requests on a case-by-case basis. See our Terms and Conditions for full details.
Yes. Subscriptions renew automatically at the end of each billing cycle (monthly or annual, depending on your plan). We'll send you a reminder email before each renewal. To prevent renewal, cancel your subscription before the renewal date through your account settings.
We take data security seriously. Your data is encrypted both in transit (TLS 1.2+) and at rest. We use Firebase Authentication for secure sign-in, implement role-based access controls, and conduct regular security reviews. For full details, see our Privacy Policy.
No. We do not sell your personal information, and we do not share it for cross-context behavioral advertising. Your data is only used to operate and improve the Platform and is shared with third-party providers solely as needed to deliver our services (e.g., AI processing, payment handling).
We may use anonymized and aggregated data to improve our platform and AI models. This data cannot be traced back to individual users. We do not provide your identifiable study data to third-party AI providers for their general model training. See our Privacy Policy for complete details on data usage.
You can request deletion of your personal data by contacting us through the form below or emailing privacy@aitestprep.com. We will process your request within 30 days. Certain data may be retained as required by law (e.g., payment records for tax purposes). See our Privacy Policy for details on your rights.
The platform works best on the latest versions of:
We recommend keeping your browser updated for the best experience. Internet Explorer is not supported.
Yes. The platform is fully responsive and works on phones and tablets through your mobile browser. We don't currently have a native mobile app, but the web experience is optimized for mobile screens. For the best experience during timed diagnostic tests, we recommend using a desktop or laptop.
Try the following steps:
If the problem persists, it may be a temporary server issue on our end. Please try again in a few minutes, and contact us if it continues.
Your progress is saved automatically as you answer questions. If your progress was lost, it may be due to a network interruption, browser crash, or accidental sign-out. Make sure you have a stable internet connection during diagnostics. If your progress was lost, you can retake the diagnostic -- contact us if you believe there was a system error and we'll investigate.
Need help with something not covered here?
We're here to help. When contacting us, please include:
Email: support@aitestprep.com
We aim to respond within 24-48 hours on business days.